Bumpstart Warranty Process

1. Starting a Warranty Claim

All warranty claims must start with email or in-store contact to our Customer Care team:
team@bumpstartbabyshop.co.uk 

Customers must provide:

  • Proof of purchase (receipt)

  • Product name/model/colour

  • Serial number (found on the product label or packaging)

  • Clear photos and/or a short video showing the fault

  • A brief description of the issue

Claims cannot be submitted without photos/videos — these are required by all suppliers to open a warranty case.

2. Assessment

The Customer Care team will:

  • Check that the item is within its warranty period

  • Verify fault type and eligibility (manufacturing fault vs. wear and tear)

  • Confirm if the claim can be handled in-store or must go directly to the manufacturer

3. Product Inspection & Condition Recording

Once the product is returned to Bumpstart and needs to be sent for inspection or repair:

  • A condition record will be created, including photos and notes of the item’s current state

  • The condition record will be logged internally and may be shared with the supplier/manufacturer when submitting the claim

  • The product will be securely packaged and labelled before collection or shipment

4. Manufacturer Process

Once the case is logged with the supplier:

  • The manufacturer decides whether the item will be repaired, replaced, or rejected under warranty.

  • Bumpstart will keep the customer updated throughout the process

  • Typical turnaround time: 2–4 weeks, depending on the brand and parts availability.  

5. Resolution

When the supplier confirms the outcome:

  • If approved, and the fault is covered under warranty the product will be repaired or replaced at no cost

  • If rejected, Bumpstart will share the manufacturer’s report and, if possible, offer a repair quote or other options.

6. Communication & Tracking

  • Customers will be kept informed via email at each stage (case logged, item received, outcome confirmed)

  • Once resolved, Bumpstart will provide collection details for any returned or replacement items.

7. Key Notes

  • All warranty decisions are made by the manufacturer, not Bumpstart

  • Warranty coverage applies to manufacturing faults only — not accidental damage, misuse, or general wear and tear

  • Each brand and product has its own individual warranty period, which can be found in the user manual or on the manufacturer’s website.