Customer Service & Delivery Information

Privacy Policy

Bumpstart will not disclose or pass on any customer information to any third party, other than delivery instructions to couriers and clearance of payment. However we will retain your details for taking, administering and fulfilling your order. If you have any queries about this, please call us on our freephone number 0800 594 3052 and we will answer any questions you might have. Please see our separate Privacy Policy page for more information.

Terms of Business

Payment. All prices include VAT at the appropriate rate. We accept all major credit and debit cards instore and all major credit and debit cards (excluding AMEX) and Paypal through our website. All goods remain the property of Bumpstart until full payment has been received. Goods will only be despatched once full payment and delivery costs, where applicable, has been cleared. By placing an order you have deemed to agree to all of our Terms and Conditions of Bumpstart.

Processing the Order

We will keep you informed of the progress of your order and will try to despatch orders from stock within seven working days. Parcels are delivered by Royal Mail, DPD, or Hermes generally on a 72 hour delivery scheme. If the item ordered is out of stock, you will be contacted to be informed of how long it will take to fulfil your order. Please note that larger items such as prams and furniture can take 4 – 6 weeks. If contacting us about your order, please use your order number. Please remember that we are closed on Mondays, so no items will be despatched on that day, as it is not a working day for us!

Despatch of part orders We do not despatch part orders unless an item is out of stock and on an extended lead time, thus delaying the despatch of a larger order. We may, in this case, despatch a part order at no extra cost to you.

Cancellations

You have the right to cancel your order within seven days of receiving your goods). The item must be returned in its original condition and in its original packaging, with your order number, name and address attached, plus the reason why you are returning it. The product must be unused and with all point of sale labels attached. In these circumstances you will be responsible for meeting the full cost of the return carriage, which must be met before any refund can be processed. Where carriage was payable before delivery (i.e. an order under £50), the carriage will not be reimbursed. We will endeavour to process refunds within 14 days of receipt of the returned goods, as per the Distance selling regulations. Please make sure that you include the information requested otherwise there may be delays in processing your refund. WE DO NOT OFFER REFUNDS FOR ANY SPECIAL ORDER PRODUCTS (i.e. items not normally held in stock by ourselves, made to measure mattresses, nappies and associated products, and pre-cut fabrics). When ordering pre-assembled furniture, please check to see that it will access your home, go up the stairs and fit into the nursery. Please note that may incur an additional charge from some of our Furniture suppliers if insufficient access is not available on delivery. If an order is cancelled, but has already been despatched, then you will be responsible for all return costs.

All courier deliveries must be signed for at the designated delivery address given at the time of ordering. Please make sure that you write on the docket “unchecked” under you signature. Likewise, should the parcel look damaged in any way, please make a note of it on the docket and let us know by e-mail immediately. Bumpstart will not be held responsible for any loss incurred if provided with a wrong delivery address or if the goods are signed for by another party. We reserve the right to send certain items by Royal Mail. Please note that we do try to re-cycle our packaging materials, so you may receive your delivery in a non-specific box or package. If nobody is at the delivery address when the courier attempts delivery, then a card will be left with instructions on what to do next. This card should be responded to as quickly as possible. If these instructions are not complied with, then the goods will be returned to Bumpstart and the customer will be responsible for all the costs incurred.

Delivery Charges

£7.50 flat rate for orders under £50. Orders will be despatched by either Royal Mail or courier. When an item is in stock, then please allow 3 – 5 working days for delivery. Free of charge for orders over £50, excluding furniture. Some furniture deliveries do cost more, where this is the case we have included the extra delivery charge in the cost of the item and will refer to that in the item description. Sorry – at the moment we only deliver to UK mainland.

Please note; due to recent fraudulent activity, we are only able to send items to the billing address. Please call us on 0800 594 3052 for further help if this is an issue.

Warranty and Refunds

All products purchased from Bumpstart carry a manufacturer’s warranty. If you experience a problem with any product supplier to you by us, please contact us on 0800 354 3052. You must provide us with proof of purchase before any warranty repair can be accepted. All goods, which develop a manufacturing fault within 28 days, will be exchanged. All goods, which develop a manufacturing fault within the warranty period, but after 28 days, will be repaired, or at the manufacturer’s discretion, replaced. If the goods are returned for inspection, it will be at the purchaser’s expense. If a manufacturing fault has occurred, the goods will be repaired at our expense, and any carriage costs incurred will be refunded. We will gladly repair any goods which have been accidentally damaged, (if they can be repaired!) but the customer will have to pay for the repair. Please note that our suppliers’ expertise in designing and engineering products is unquestionable, and they will make a decision on whether a repair is applicable. We always accept that the decision of the manufacturer is final.

Product Details

We try to keep the product descriptions and details on the Bumpstart website as accurate and as up to date as possible. However these products are subject to development and changes from time to time and so we reserve the right to alter specifications without prior notice. The images produced on the website are to help you with your product choice. Colours may vary slightly from images on the website to the product itself.

Please note that wood is a natural product and it is common for different shades of colour to be seen on an item. Any slight differences in shade, colour and wood knots should not be considered a fault.

All weights and measurements shown in product details are approximate.

Copyright and Trademark

All website design, text and graphics are copyright of Bumpstart Babyshop Ltd. Our Name and Logos are protected by copyright and Trademarks. All rights reserved.

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