Customer Service & Delivery Information

Customer Service & Delivery Information

We want you to shop with confidence at Bumpstart. Below you’ll find everything you need to know about our privacy, orders, delivery, returns, and warranty policies.

Privacy Policy

Your privacy matters to us. We never share your personal data with third parties, except for essential services like payment processing and courier delivery.

We securely store your details to process and fulfil your order.
For full details, visit our Privacy Policy.

Questions? Call us on 01908 504506

Payments & Terms

  • All prices include VAT.

  • We accept major credit/debit cards (excluding AMEX) and PayPal online.

  • Orders are only processed after full payment is received.

  • By placing an order, you agree to our full Terms & Conditions.

Delivery Information

We aim to dispatch in-stock items within 7 working days (excluding Mondays, when we are closed).

Carriers: Royal Mail, DPD
Standard delivery time: 3–5 working days
Large items (e.g. prams/furniture): Please allow 4–6 weeks, a team member will be in touch to quote dates on pre-order items

Delivery Charges

  • £4.95 flat rate for orders under £75

  • Free delivery on orders over £75 (excludes furniture)

  • Furniture may carry additional delivery costs, detailed on product pages

  • UK Mainland only — we do not currently deliver overseas

Important Delivery Notes

  • Deliveries must be signed for. Damaged packaging? Note it with the courier and email us immediately.

  • Missed a delivery? A calling card will be left with instructions.

  • Undelivered parcels returned to us may incur a re-delivery charge.

  • For security, we currently only ship to billing addresses. Contact us if this is a problem.

Returns & Cancellations

You have the right to cancel your order within 7 days of receiving it.

Returns must be:

  • Unused and in original packaging

  • Returned with your name, order number, and reason for return

You will be responsible for return shipping costs.
Refunds are processed within 14 days of receiving the return.

Please note:

  • We cannot accept returns for special order items (e.g. made-to-measure mattresses, nappies, pre-cut fabrics)

  • Delivery fees for small orders are non-refundable

  • Furniture returns must meet access requirements — re-delivery fees may apply if access is restricted

Warranty & Faulty Goods

All products are covered by a manufacturer’s warranty.

  • Faults within 28 days: Exchange

  • Faults after 28 days: Repair or replace (at manufacturer’s discretion)

  • You must provide proof of purchase for any claim

  • If the item is found to be faulty, return shipping costs will be refunded

Accidental damage? We’re happy to help with repairs if possible, but repair costs will apply.

Product Information

We do our best to ensure all product details and images are accurate. However:

  • Colours may vary slightly from photos

  • Wood products naturally vary in shade and may feature knots — these are not faults

  • Sizes and weights are approximate

  • Specifications may change without notice

Copyright & Trademarks

All content on this website (text, images, design) is © Bumpstart Babyshop Ltd. Our name and logo are protected by copyright and trademark laws. All rights reserved.